Cross-Functional Alignment of Operational Processes and Sales Performance of Personal Collection- Calamba City Branch

The study's main goal is to create a proposed input for a policy framework in Personal Collection management by exploring employees' experiences of the Personal Collection-Calamba Branch. Also, the study aims to collect quarterly sales for three consecutive years. The researchers used the convergent parallel method as research design; it is an efficient and popular approach to mixed-method research. The qualitative and quantitative methods were mixed to obtain the triangulated results in this study. Confirmation-purposeful sampling was chosen to select participants with a total of eight (8) participants. Researchers have collected the data through a semi-structured interview questionnaire and in-depth face- to-face interviews. The findings showed the importance and relevance of cross-functional alignment among different departments, as demonstrated through effective sales performances and operational responsibilities. These findings determined the development of a comprehensive policy framework which includes an enhancement for Segregation of Duties, Proper implementation of Inventory Management, Warehouse Vicinity Expansion, Implementation of 5 collaboration C’s Model, Sustainability and Innovation of Marketing Strategies, Engagement in E-commerce Platforms and Activities, and Sustainability of Existing Company’s Policy.