CONFLICT MANAGEMENT STYLES IN PUBLIC SECONDARY SCHOOL OF SDO II PANGASINAN: INPUT TO TRAINING PLAN

This study examined the conflict management styles used in public secondary schools within the Schools Division Office II (SDO II), Pangasinan. The research investigates the demographic profiles of principals and teachers, their preferred conflict management styles, the challenges they face in applying these styles, and the relationships among these factors. It also determines whether there are significant differences between principals' and teachers' perceptions of conflict management. A descriptive survey method was employed, using questionnaires, interviews, and documentary analysis to collect data. The primary instrument was a survey questionnaire that addressed participants' demographics, prevalent conflict management styles, and common sources of conflict. A sample of 25 school principals and 125 teachers was selected through simple random sampling. Findings indicate a diverse range of demographic characteristics among respondents. Principals generally favored competing and compromising styles more than teachers, while collaboration was the most commonly used style overall. Significant relationships were observed between demographic factors (e.g., designation, age, experience) and preferences for conflict management styles. Based on these results, a tailored training plan was developed and subject to implementation in SDO II Pangasinan. This plan aims to enhance the effectiveness of conflict resolution skills among school personnel.