Students’ Need Assessment: Basis For Student Service Program in the College of Arts, Sciences, Education, and Information Technology, S.Y. 2024-2025

Students' academic and personal success in higher education is closely linked to the availability and quality of student support services. Institutions must provide well-structured academic assistance, counseling, medical care, and campus security to create a conducive learning environment. However, students often face challenges such as time management issues, heavy academic workloads, and limited access to institutional support systems. Addressing these concerns requires a thorough needs assessment of the most pressing areas for intervention. This study explores the academic and non-academic needs of students in the College of Arts, Sciences, Education, and Information Technology (CASE-IT) to support an enhanced student services program. The study uses a descriptive research design and incorporates both quantitative and qualitative approaches, with data collected from students through structured surveys. Results indicate that the most common challenges include difficulty managing academic workload, limited access to study resources, and a need for stronger academic mentoring. Additionally, students highlighted concerns about the availability of counseling, health services, and reliable internet access as significant areas for improvement. The findings align with existing literature emphasizing the importance of academic advising, mental health support, and technological infrastructure in student success. Based on these results, this study recommends implementing structured academic mentoring, improving counseling services, enhancing library and technological resources, and expanding health services to support students holistically. Addressing these concerns can improve academic performance, increase student engagement, and support overall well-being.